Tim Thompson, Managing Director, Prime Build
Why did you choose Lanter Technologies?
After 12 years in business with had rapid growth to 50 staff and had to upgrade our systems. We ran a tender process and Lanter were successful. They commenced managing our IT services, providing hardware and software including maintenance, and it evolved into a lot more. They consult on process improvements and IT services outside their remit such as construction specific software, confirming it’s fit for purpose.
Critical factors to engaging Lanter were costs, response times, customer service, values and continual improvement. Costs is easy to evaluate but the rest was a gut feel. We understood they were young and driven to succeed. We wanted someone that aligned with our business values and we could see and feel their values.
Lanter are a young, growing business who put the client first. They’re not happy with normal, they want to continuously improve – smarter, safer, better.
Why do you continue to choose Lanter?
- They continue to ask the right questions and head us in the right direction, while ensuring we have no downtime. With 110 staff an IT outage for an hour costs a lot of money.
- Cyber security is another priority. They are proactive, we have had no issues.
- Continual improvement is a driver. The team continually come to us with ideas. If they only did what was in the contract we would look elsewhere. However, Lanter ask us ‘have you thought of this?’. They are always thinking what next, how can we serve
- Prime Build better. They look for efficiencies and ways to reduce their cost to us.
- The service they are providing is good value for money. We are very satisfied.