Managed IT Services Melbourne
Good IT support should be easy to reach and quick to respond. Lanter provides managed IT services to businesses across Melbourne, combining responsive support with proactive IT management, cybersecurity and practical advice.
- 1300 123 101
- Service Desk 7am - 7pm with on-call service out of hours
Enquiries
Managed IT Services Melbourne
A Melbourne MSP That Prevents Problems, Not Just Fixes Them
We take a proactive approach to managing IT, monitoring your systems, identifying potential problems and helping prevent disruption. And when you do need support, you can speak directly to people who understand the technology.
Direct Access to Senior Engineers
Get help directly from experienced technical staff who can begin working on your issue straight away.
24/7 Monitoring
We monitor your IT environment around the clock to identify issues early.
Guaranteed Response
For urgent issues, call our service desk and your response starts straight away.
No Lock-in Contracts
We don't use lock-in contracts. Our clients stay with us because they're happy with the service and support they receive.
Services
One partner for all your managed IT services
From day-to-day IT support and cybersecurity to cloud, networks, AI and strategic advice, Lanter can manage your technology under one roof. That means one team looking after your IT, rather than different providers for different systems.
Managed IT Services
Proactive management and support to keep your systems reliable, secure and performing.
Managed Cyber Security
Ongoing protection against cyber threats, backed by our Sophos Platinum Partner expertise.
IT Consulting Services
Practical IT advice and planning aligned with your business priorities and budget.
AI & Automation Consulting Services
Identify practical opportunities to use AI and automation safely across your business.
Managed Cloud Migration
Plan and manage your move to the cloud with minimal disruption to your business.
Cybersecurity Risk Assessment
Identify security gaps, understand your risks and prioritise what needs attention.
Managed Network Services
Reliable, secure networks designed and managed around the way your business operates.
Essential Eight Compliance Service
Assess your current position and develop a practical path towards Essential Eight maturity.
Microsoft 365 Migration Services
Plan and manage your Microsoft 365 migration while keeping disruption to a minimum.
Melbourne Businesses That Trust Us
We support clients across Melbourne and Australia, with team members in other capital cities and support available in major cities and regional locations.
Supporting Businesses Across a Wide Range of Industries
- Finance & Insurance
- Construction
- Design & Engineering
- Real Estate & Property Management
- Professional Services
- Retail
- Food & Beverage
- Manufacturing
- Not-for-Profit
What Our Clients Say
Hear from businesses that trust Lanter to support their technology and keep their operations on track.
Meet The Team Behind Your Support
Our clients know who is looking after their IT. Meet the experienced people behind Lanter’s managed IT services and support.
Joseph Constantine
Service Director
Crispin Saul
Service Desk Manager
Joshua Milsted
Customer Services Manager
Mark Dellar
Support Manager
Why Lanter
Why Melbourne Businesses Partner With Lanter
Fast, accountable support
Urgent issue? Call our service desk. We answer 99% of calls, and in most cases your support starts from that first conversation.
Proactive, not reactive
We monitor and manage your IT environment so we can pick up problems early and address them before they disrupt your business.
Security-first mindset
Cybersecurity is part of how we manage your IT, from protecting devices and data to managing access and reducing security risks.
No long-term contracts
We don't rely on long contracts to keep clients. We focus on providing the level of service that makes them want to stay.
Scales with you
We look after the technology your business needs today while helping you plan for cloud, AI and other changes that make sense for your business.
Getting Started With Us Is Simple
We start by understanding your current environment, priorities and concerns before recommending what comes next.
1
Free IT assessment
We review your current IT environment and discuss what’s working, what’s not and where there may be risks or opportunities.
2
Tailored proposal
You’ll receive clear recommendations based on what your business actually needs, with transparent scope and costs.
3
Onboard & go live
We plan the transition carefully, document your environment and get our team ready to support your business.
Frequently Asked Questions
The questions prospective clients ask us most.
What response times can Melbourne clients expect?
If you have an urgent issue, simply pick up the phone and call us. Around 99% of calls are answered directly by a qualified IT specialist who can start working with you straight away to resolve the problem.
For non-urgent requests, you can email our support team or log a ticket through our online portal. We typically respond within 24 hours, and often much sooner. Regardless of how you contact us, our team is committed to responding as quickly as possible and exceeding the agreed service level targets.
Behind the scenes, our proactive monitoring systems also help us identify and resolve many issues before they impact your business.
Do you offer on-site support in Melbourne?
Yes. Many IT issues can be resolved quickly through remote support, but sometimes you need someone there in person. We support clients across Melbourne and can arrange on-site assistance when required. We still believe there is a place for face-to-face service and hands-on support for your in-office technology.
How do you handle Essential Eight compliance for Victorian businesses?
We assess your existing cybersecurity measures against the Essential Eight and identify where improvements are required. From there, we develop a practical plan based on your risks, business requirements and target maturity level.
What industries do you work with in Melbourne?
Lanter works with businesses across a range of industries, including finance and insurance, construction, design and engineering, real estate and property management, professional services, retail, food and beverage, manufacturing and not-for-profit organisations.
How quickly can we get started?
Once the agreement is in place, we get straight to work. Onboarding is simple, properly planned and project managed from start to finish, and with a highly experienced team behind it the process is seamless. Your staff will hardly notice the change.
How does your pricing work?
Our managed IT services are tailored to your business requirements and designed to provide predictable monthly costs. The pricing model is simple and flexes with your business, so if you add or remove staff, your fee adjusts accordingly. We’ll clearly explain what’s included, any optional services and the investment required before any work begins.