Business Phone System Installation
Lanter helps businesses choose, install and manage reliable phone systems that keep staff and customers connected. We handle everything from setting up your phone system and transferring existing numbers to managing call routing and providing ongoing support.
How Lanter Gets Your Business Phone System Installed and Working Properly
Choose Between Teams Phone, Hosted PBX and What You Already Have
We assess your existing setup and recommend suitable options, including Microsoft Teams Phone, Zoom Phone and MaxoTel hosted PBX. Sometimes your current system can be improved without replacing everything. We'll explain the differences and help you choose what works best.
Map Your Call Flows Before Anything Is Provisioned
How should incoming calls reach your business? We help set up reception, automated greetings, call queues, hunt groups and voicemail so calls reach the right people, including when staff are busy, working remotely or unavailable.
Check the Network Can Carry Calls Cleanly
Poor call quality isn't always a problem with the phone system. Internet speed, WiFi, firewalls and network configuration can all affect performance. We check your network and address issues that could cause dropped calls, delays or poor audio.
Port Your Numbers Without Losing a Call
Keeping your existing phone numbers is often essential. We coordinate number porting with your current and new providers, plan the changeover and arrange temporary call handling where needed to minimise disruption.
Fit Handsets, Headsets and Softphones to Each Role
Not everyone needs a desk phone. We help you choose suitable handsets, headsets and computer or mobile calling applications based on how your staff work. Where possible, we can also assess whether existing equipment can be reused.
Support the Phones and the Network Under One Agreement
Lanter provides ongoing business telephony services alongside managed IT and network support. If calls drop or quality deteriorates, we can investigate the phone system, internet connection and internal network to identify and resolve the issue.
What's Included in Our Business Phone System Installation
- Existing phone system assessments and recommendations
- Microsoft Teams Phone, Zoom Phone and MaxoTel solutions
- Hosted PBX and VoIP phone system configuration
- Business number porting and migration planning
- Reception, call queues, hunt groups and voicemail setup
- Desk phones, headsets and softphone configuration
- Internet and network readiness assessments
- Microsoft 365 and Teams calling integration
- Cutover planning, testing and staff guidance
- Ongoing phone system management and technical support
Choosing Lanter for Business Telephony and Calling
Vendor Neutral Advice on Platforms and Carriers
Lanter has helped businesses resolve a wide range of phone system issues, so we know what to look out for. We work with trusted providers such as MaxoTel and support Microsoft Teams Phone and Zoom Phone, recommending solutions that suit your business without unnecessary features or costs.
The Same Team Behind Your Calls, Your Network and Your Microsoft 365
As a Microsoft Solutions Partner, Lanter understands how phone systems work alongside Microsoft 365, internet connectivity and network security. We’ve used Teams calling internally for years and can manage the technology behind your calls as well as the calling service itself.
Honest Costings Including Handsets, Licences and Carriage
We explain the costs involved before you commit, including software licences, calling plans, number porting, hardware and ongoing support. We’ll also help you understand which features are included and where additional charges may apply.
Business Phone Systems for Organisations of Every Size
Phone Systems for Small Offices and Reception Teams
We help smaller businesses set up straightforward, affordable phone systems with the calling features they need. This can include reception, voicemail, call transfers and mobile calling, with equipment and features tailored to what your business actually needs.
Phone Systems for Growing Medium Businesses
As teams grow, we help businesses manage more users, departments and locations with flexible calling arrangements. This includes call routing, remote access, Microsoft Teams integration and additional features where required.
Phone Systems for Large & Multi-Site Organisations
For larger organisations, we coordinate phone systems across multiple offices and teams, with consistent call handling and centralised management. We can also work with specialist partners where more advanced contact centre or integration requirements apply.
Frequently Asked Questions
Can we keep our existing numbers, including 1300 and 1800 numbers?
In most cases, existing business numbers can be transferred to a new provider, including eligible 1300 and 1800 numbers. We check portability and coordinate the process to minimise disruption.
Will our current handsets still work?
That depends on the handset models and the new platform. We assess compatibility before recommending replacements. Staff may also be able to use headsets and calling applications instead of desk phones.
What happens on cutover day, and how much downtime should we expect?
We plan the changeover, coordinate number transfers and test calling before and after migration. We’ll explain any expected interruption and put contingency arrangements in place where practical to minimise disruption to your business.
Is call quality over the internet good enough for our business?
Yes, provided the internet connection and network are suitable. We assess bandwidth, WiFi and network settings to identify issues that could affect call quality. We can also discuss backup internet connections or call forwarding arrangements to help keep calls coming through during an outage.
Should we choose Microsoft Teams Phone or a hosted PBX?
Teams Phone can be a good fit for businesses already using Microsoft 365, while a hosted PBX may suit different calling requirements. We also consider Zoom Phone and your existing system before recommending an option.
How do remote and mobile staff take calls on their work number?
Staff can use compatible mobile applications, computer softphones or desk phones to make and receive calls using their business number, depending on the platform and configuration.
Can we record calls and meet our compliance obligations?
Call recording is available on some platforms and plans. We can help you assess the available features and configure recording, access and retention settings to support your business’s privacy and compliance requirements.
What does a business phone system cost per user?
Costs depend on the platform, licences, calling plans, hardware and support requirements. We provide a clear breakdown of upfront and ongoing costs so you can compare the options.