Managed IT Services
Lanter’s managed IT services proactively monitor, support and secure your entire IT environment – handled by our specialist team so you can stay focused on your core business. As your business grows, this approach replaces reactive IT and keeps your systems reliable, secure and ready for the future.
Comprehensive Managed IT Solutions Tailored to Your Business Needs
Reliable Support That Keeps You Moving
We manage your entire IT environment resolving issues quickly, maintaining uptime and ensuring staff always have the tools they need to work efficiently.
Proactive Monitoring That Stops Problems Early
Our team continually monitors and maintains your systems to detect risks early and prevent downtime before it impacts productivity.
Strategic Planning That Drives Growth
Your IT strategy should support your business direction. We provide ongoing reviews, roadmaps, automation opportunities and expert guidance to help your business scale with confidence.
Security Built for Today’s Threats
With rising cyber risks, security must sit at the core of your IT. We manage protection, compliance, backup and recovery, for complete peace of mind.
Smart Procurement & Technology Management
From selecting the right tools to handling licenses and renewals, we manage procurement and ensure every IT investment delivers value.
Support for Remote & Hybrid Teams
Your team doesn’t need to be in the office to work securely. We create dependable IT environments that support hybrid and remote work without compromising security or performance.
Our Managed IT Services Include
- Technical Account Manager acting as your Virtual CIO (vCIO)
- Strategic IT advice, consulting & leadership
- Regular performance reviews & recommendations
- On-site visits & IT reviews
- Proactive planning & roadmap development
- Australian-based service desk team
- Hardware/software procurement & asset management
- Data backup & disaster recovery planning
- Proactive monitoring & maintenance
- Extended business hours (7am–7pm) and after-hours engineer support at no extra cost
- Responsive service desk support & remote assistance
- Remote & hybrid workforce support
- Advanced email filtering & endpoint protection
- 24×7 managed detection & response
- Cyber security staff training
- Network & infrastructure optimisation
- Cloud & on-premises infrastructure management
- Managed cyber security & threat protection
Why Businesses Trust Lanter Technologies
A Responsive Business Partner
We act as an extension of your team, not just your IT provider. Our service desk operates 7am-7pm and after-hours support is delivered by an on-call engineer at no extra charge. This is a major benefit for construction, manufacturing and other businesses that start early.
Proven Expertise Across Every Area of Business IT
You gain access to a team of 40+ IT specialists with expertise across networking, cloud, security, infrastructure, automation and technical strategy. We bring the depth and breadth of skills most businesses simply can’t maintain in-house. This provides you with enterprise-level capability at a manageable cost.
Transparent, Practical Advice Focused on the Right Solution
Our role is to recommend technology that works, not overcomplicate it. Every recommendation is focused on ROI, usability and long-term business value. You’ll always know why a decision is being made, what it costs and how it helps your business move forward.
Managed IT Services for all Business Sizes
Small Businesses: Reliable IT Support Without the Overheads
Avoid the cost of internal IT staff. We handle everything – from support to cyber protection – so your team can focus on their work.
Medium Businesses: Scalable Solutions That Grow With You
As your business grows, so do your IT demands. We provide structure, governance and systems that scale safely and efficiently.
Large Organisations: Strategic Management and Enterprise Expertise
For companies with specialised applications or internal IT teams, we offer expert partnership – managing infrastructure, devices, monitoring and cyber, while your internal team focuses on core applications.
Frequently Asked Questions
What are managed IT services?
Managed IT services provide proactive support, monitoring, security and strategic IT planning across your entire environment — so your business runs reliably and securely every day.
How can managed IT services benefit my business?
You reduce downtime, improve staff productivity and strengthen cyber security, without the cost of hiring a full internal IT team. Instead, you gain access to over 40 IT specialists who proactively manage your entire environment and provide strategic guidance as your business evolves.
How do managed IT services differ from traditional IT support?
Managed IT services are a comprehensive, proactive model. We continually monitor, manage, patch, support and secure your whole IT environment. You get the benefit of our team of 40+ IT specialists taking responsibility for your IT, so you don’t have to think about it and can stay focused on your core business.
Traditional IT (also called ad hoc, PAYG or break/fix) is reactive. The customer owns the responsibility for their IT and contacts us only when something goes wrong. This can work for very small businesses (typically under 10–20 staff), but as a company grows the day-to-day IT work becomes too time-consuming, productivity drops and cyber security falls behind.
That’s when managed IT is a better fit. It delivers a much higher level of cyber protection and is especially important for any business handling personally identifiable or sensitive data.
When should I move from traditional IT support to managed IT services?
It’s usually time to switch when IT starts taking time away from your core business. If support is slow, problems are piling up, or staff are relying on a tech-savvy team member to “hold things together,” then traditional or PAYG IT has likely reached its limit.
This often happens when a business grows beyond 10–20 staff. At that point, reactive IT becomes too time-consuming, cyber security begins to fall behind, and support depends on one or two engineers who may not always be available.
That’s when a managed IT model makes sense. You gain a professional, proactive IT partner with the depth of expertise to manage your environment, improve security and keep your team productive.
Can managed IT services be tailored to my business needs?
Yes, our solutions are flexible based on team size, type of users, industry requirements, working style and growth goals.
What is the cost structure for managed IT services?
We use a simple and transparent pricing model based on factors such as the number of users, the type of users (e.g. office, field workers, BYOD), and your server or infrastructure requirements. Once your environment is set up, our per-user pricing scales up or down as staff join or leave, making budgeting predictable and easy to manage.
Our managed IT service is comprehensive with very few exclusions. This means you can plan with confidence and avoid surprises — knowing the agreed fee covers the core services your business relies on every day.
Will I still need an in-house IT team if I use managed IT services?
It depends on the size and needs of your business.
For most small to medium businesses, an in-house IT team isn’t necessary. We take full responsibility for managing day-to-day IT operations – including support, monitoring, security and infrastructure – so your team can focus on their core work.
Larger organisations, however, often have specialist applications (such as ERP, eCommerce, logistics, data analytics or design software) that require internal application administrators or an IT Manager/CIO. In these cases, our managed IT service works alongside your internal team. We manage all end-user devices, servers, networks, monitoring and cyber security, while your in-house staff focus on application-specific needs.
In short: we can either be your IT department, or complement your existing one with deeper expertise and stronger systems.
How do managed IT services enhance cybersecurity?
Managed IT services strengthen cybersecurity by building protection into every layer of your technology — not just responding when something goes wrong. We continuously monitor your systems, patch vulnerabilities, and apply best-practice security controls to reduce risk and protect sensitive data.
This includes:
- Proactive system monitoring and threat detection
- Advanced email filtering and endpoint protection
- Regular patching and updates
- Data backup and recovery planning
- 24/7 managed detection and response (MDR)
- Cyber security training for staff
Rather than relying on single tools or reactive fixes, managed IT takes a holistic approach. Your cyber security is always active, always improving and supported by a dedicated team that understands current threats and industry requirements.